1. Scope
This policy explains how Kundan Gems and Jewellers handles personal data when you visit our website, book a viewing, join atelier notes, or purchase with us.
2. What we collect
- Identity and contact details (name, email, phone, address)
- Appointment preferences and bridal / sizing notes
- Order, payment confirmation, and delivery records
- Technical data such as device type, approximate location, and pages viewed (via cookies or similar tools where enabled)
3. How we use it
We use personal data to:
- Fulfil orders, fittings, and aftercare
- Respond to enquiries and manage appointments
- Send atelier notes when you have opted in
- Improve the safety and performance of our digital channels
- Meet legal and accounting obligations
4. Sharing
We do not sell your data. We may share limited information with trusted processors (payment, courier, IT hosting) under confidentiality, or when required by law. International transfers, if any, are protected by appropriate contractual safeguards.
5. Retention
We keep client and order records for as long as needed for warranty, accounting, and legal purposes, then delete or anonymise them. Marketing lists are retained until you unsubscribe.
6. Your choices
You may request access, correction, or deletion of your personal data, and withdraw marketing consent at any time by emailing hello@kundan.atelier.
7. Security
We apply reasonable technical and organisational measures. No method of transmission is perfectly secure; please protect your own devices and never send card numbers by email.